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CCC Professional Cloud Service Manager

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CCC Professional Cloud Service Manager

In an increasingly interconnected and complex IT environment, IT management is under pressure to deliver more agile IT services and adapt to change. Organizations are adopting strategies that include cloud computing in order to meet these challenges and offer repeatable, flexible and scalable services. Service Management professionals are challenged to help organizations optimally ensure measurable service delivery and management in cloud environments

This course is an IT Service Management (ITSM) course specifically for managing cloud computing and cloud-based services using a consistent and applicable approach. This course will explain the aspects of cloud service management which are not covered in traditional ITIL® best-practice and certifications.

Target Audience

  • IT Managers and Solution Consultants
  • IT Specialists (Analysts, Developers, Architects, Testing, etc.)
  • IT Administrators (System, Database, etc.)
  • IT Provisioning and Maintenance (Hardware, Network, Storage, etc.

Course Learning Objectives

At the end of this course, you will be able to:

  • Recall cloud service management terminology, definitions, and concepts.
  • Analyse any organization’s strategic assets and capabilities to successfully design, deploy, and run cloud services.
  • Illustrate the benefits and drive the adoption of cloud-based services within an organization.
  • Identify strategies to reduce risk and remove issues associated with the adoption of cloud computing and cloud-based services.
  • Select appropriate structures for designing, deploying, and running cloud-based services within traditional IT organizations.
  • Model cloud service management principles into Information and Communication Technologies (ICT) operations and IT Service Management (ITSM).
  • Predict the complexities involved in designing, deploying, and running cloud services.
  • Compare and contrast cloud service management with traditional IT Service Management (ITSM) in the existing IT organization

Course Content

  • Course Introduction
  • Cloud Service Management Fundamentals


  • History of Cloud Computing
  • Basics of Cloud Service Management
  • Activity: Basics of Cloud Service Management
  • Service Perspectives
  • Relationship with ITSM
  • Cloud Service and Support Models
  • Cloud Service Management Roles
    • Cloud Management Roles
    • Service Management Roles
    • Organizational Roles
    • Activity: Cloud Service Management Roles
  • Cloud Service Strategy
    • Cloud Strategy Fundamentals
    • Key Drivers for Adoption
    • Risk Management Overview
  • Cloud Service Design, Deployment and Migration
    • Basics of Cloud Service Design
    • Dealing with Legacy Systems, Services, and Applications
    • Benchmarking of Cloud Services
    • Cloud Service Capacity Planning
    • Cloud Service Deployment and Migration
    • Cloud Marketplace
  • Cloud Service Management
    • Cloud Service Management Perspective
    • Cloud Service Level Management and Service Assurance
    • DevOps in a Hybrid IT and Cloud Computing Environment
    • Managing Cloud Service Configurations
    • Change Management for Cloud Computing Environments
    • Reacting to Demand for Cloud Services
  • Cloud Service Economics
    • Pricing Models for Cloud Services
    • Procurement of Cloud-Based Services
    • Cloud Service Charging
    • Cloud Cost Models
  • Cloud Service Governance
    • Basic Governance Definitions
    • Cloud Governance Framework
    • Cloud Governance Considerations
  • Showing the Value of Cloud Services
    • Understanding the Value of Cloud Services
    • Linking the Value of Cloud Services to Strategy
    • Measuring the Value of Cloud Services
  • Popular Service Management Frameworks
    • Best-Practice Frameworks
    • ISO Standards
    • Governance Frameworks
    • Cloud Standards
  • Case Study
  • Mock Exams

Pre-requisite & Exam Details

Type: Online Exam having Twenty-Five (25) Scenario Based, Complex Multiple Choice

Duration: 75 minutes.

Prerequisite: There are no formal prerequisites; however, it is recommended that participants have achieved the Cloud Technology Associate certification.

Pass Score: 65% (16 0f 25)

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